Thursday, September 29, 2011

Do U See Math?

Did I mention that we had changed our math curriculum?
Based on outstanding reviews from friends, we switched to Math U See this year.  It has three components: a DVD lesson, a teacher's guide and a student workbook.  Oh, there's the manipulatives, too - base 10 blocks I guess you could call them - interlocking from the bottoms and used heavily in the lessons.
The program is geared toward various learning styles, and we've really enjoyed it so far....Han is in the second book, "Beta," and will finish that book (30 lessons) by the end of next week.  We'll move into the "Gamma" book directly afterward.  It is largely self-paced - and that is the point.  They want to ensure that each concept is nailed and learned solidly before the next one is introduced.  Much of the "Beta" work is review from our program of last year, which is another reason she's flying through it.
I haven't mentioned that a Very Good Friend shared her teacher's manuals and DVD's with us.  What a money-saver....almost $200 worth!  Wow.  She even shipped them out here from Oklahoma!  OK!  Thank you Lesly!
But wait, there's MORE!
In order to begin the program we had to order the student workbooks.  We needed the Primer (for A) and the Beta for H (we skipped the Alpha, the basic math facts).  We also needed the manipulative blocks.
So I went to the Math U See website and placed the order.  Rats.  They were out of the blocks, pictured here.  "Temporarily Out of Stock" the note said.  Nonetheless, we wanted to get started right away so I placed my order for the books.
The next day I went back to the website to check and see if the blocks were available....they were!  Now, to try and stop my order from shipping, I contacted the customer service "help chat" and told the Nice Lady my story.
This Very Helpful Person said she would try and stop my order before it left the warehouse so that the blocks could be added to the box to save me a second round of shipping costs (almost $12!).  I told her that if it couldn't be done, I understood, as I probably should have waited to place my order.  She said she'd get back to me the next day.
Alas, my order shipped separately as I was informed by email.  No big deal.  After all, the Instruction Manuals and DVDs were Free To Me so it was a pretty good deal to begin with.  We were still in our school budget for the program.  And as it turned out, shipping was much quicker than the 5 days suggested on the website.

(((time passes)))

A couple weeks later Andy asked me if I expecting a rebate check from Math U See.
"No, lemme see it!"
After a lively discussion of "its mine,"
"NO its MINE" etc.
ensured, I emerged victorious and was able to see the amount.
THIS NICE COMPANY refunded the cost of shipping my second package!  Without even being asked!  And loooong after the whole incident was pushed far from my mind.  Really?  They did that for US?
So, not only am I impressed with the quality of their teaching, but the company itself is devoted to its customers as well.
The money refunded will be turned around again next week and used to purchase the next book in the series, but isn't that a great story?  They really did the right thing.  And now, I'm going to try and reciprocate by passing along my experience to you!

1 comment:

  1. We love Math u see and have had equally wonderful service in the UK from the rep over here. Sounds like an all round excellent company from top to bottom.


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